Helix Sleep mattress has received excellent reviews from users. The fact that the mattress can be customized is loved by sleepers who can personalize their bed based on their sleeping style and firmness type. This also works as an advantage for those who are unsure of what type of mattress (firmness, support, comfort etc.) they need. With a simple click, the customer support will help you design your own mattress as per your requirements.
There are many Helix Sleep Reviews at Amazon, Consumer Reports, and websites like Sleep Like the Dead. Here are few reviews and the ratings received. The cost/price of Helix Sleep mattress is quite affordable and falls easily within the budget.
Basically a mattress is defined by the materials used to build it and the overall design. Therefore let’s steal a look on the design and the materials used to construct the Helix Sleep Mattress.
The Helix Sleep 10” Custom Mattress has received 3.7 out of 5 stars from 8 users.
“Customize your own mattress” that’s the motto of Helix Sleep!!! The company wants you to decide which is the best mattress for you and hence gives you the discretion to decide the firmness, support, layers and all the main factors that go in creating the best mattress for you.
After all, who knows your body better than you.
The company also offers Couples Solutions. This is for couples who have different firmness level. Helix Sleep will split the firmness level so that you and your spouse can have quality sleep without having to compromise.
That being said, there are three mattress styles available at Helix Sleep – Individual, Blended Mattress and Dual Comfort Mattress.
Helix Sleep also offers hybrid mattress which means the base is pocketed micro coils that are combined with dynamic foam and polyfoam.
Helix Sleep Mattress offers you customized mattress at all sizes – King, Queen, Cal King, Twin, Twin XL and Full.
You also have the option to add a Helix Foundation, Helix Frame, and Helix Mattress Protector.
Here are the dimensions of the mattress.
Here is how the Helix Sleep mattress is structured.
The mattress cover of the Helix Sleep is 100% polyester with the top portion soft to touch. The side panels offer a sturdy feel to enhance its longevity.
Helix Sleep offers its users 100 nights trial period. You will get a hassle-free full refund if you are not satisfied with the product and that’s Helix Sleep guarantee. The refund includes shipping and the company also arranges for free pickup service.
The returned mattress is handed down to a local charity or recycled but it is NEVER refurbished or resold. This is what makes Helix Sleep a reliable brand of the US.
Helix Sleep Warranty: The company offers a 10-year limited warranty on all the mattresses.
Currently, Helix Sleep is offering up to $150 OFF on eve of Memorial Day Sale!!!
Here are few of the discount coupon codes/promo deals for Helix Sleep.
Here are few of the independent reviews on Helix Sleep mattress.
One of the common complaints seen is when the user purchases a pre-designed mattress from Helix Sleep. Some users are not aware of the comfort or firmness level required which can lead to disappointments.
However, the customer support of Helix Sleep has received rave reviews for its prompt response and hassle-free returns.
Few of the common complaints are about the sinking of the mattress. People claim that the mattress tends to sink within 1-2 years of use. This is something the company should take into consideration if they do not want to upset genuine users. Here are few of the Helix Sleep Bed Reviews.
Customer Satisfaction – 8.9/10
Customer Satisfaction – 8.7/10
Price Value – 8.9/10
Price Value – 8.5/10
No back pain – 8.9/10
No back pain – 8.5/10
Trial Period – 100 nights
Trial Period – 101 nights
Warranty – 10 years
Warranty – 20 years ownership warranty
Price – $600-$1245
Price – $495-$1825
Comes with a removable mattress cover that can be removed for washing.
Mattress cover cannot be removed. You need to use a mattress protector that calls for additional investment.
2” polyfoam, 2.4” microcoils, 2” polyfoam, 4” support foam
2” Avena foam, 2” memory foam, 6” support foam
100% polyester, nice cooling, thin and soft, white checkerboard stitching
Polyester-lycra blend, great stretch and very breathable, white with 4 gray bars for modern design
Customized; 3.9 out of 10
6 out of 10
Price – Queen
Price – King
Free to US or Canada, compressed in a box
Free (to US or Canada), compressed in a box
Refunds & Returns
Official website and Amazon
Official website and Amazon
3.6 out of 33 reviews
4.2 out of 630 reviews
White glove service
Loom and Leaf
2.5” Pocket micro coils, 2” 1.8 PCF polyfoam, 4.5” 1.8 PCF Base polyfoam with 2” Helix Dynamic Foam, 1.5 to 3 Polyfoam comfort layer components
2” 1.6 PCF polyfoam, 5.5” 1.8 PCF polyfoam with comfort layer components 2.5” 5 PCF Gel Memory Foam
Thickness of Queen
10” & weighs 80-90 lbs
12” and weighs 93 lbs
Official website & Amazon
Official website & Amazon
White Glove service
Yes. In-home assembly and packaging waste removal are offered with standard deliveries that will cost you $99
Helix has received average customer satisfaction of 71%.
Loom & Leaf, too, has received 71% as per data collected by tuck.com.
Helix owners are happy with the mattress and claim that it minimizes motion transfer to a good extent.
Loom and Leaf mattress owners say that the product is superior and offers great personal isolation.
As per reviews, Helix mattress is quite responsive and better for sex than other foam-based brands and models.
Loom and Leaf have received a poor response when it comes to sex as the mattress is not as responsive as Helix.
Helix does not emit any strong smell and has a minimal odor that will fade within a couple of hours.
Smell will dissipate within 2-3 days.
The company offers 100 nights trial period. If you still feel that the mattress is uncomfortable, you can simply return the product and claim a refund.
The company offers free shipping anywhere in the USA. There is no delivery fee and is absolutely free.
If you are living in Canada, it will cost you additional shipping fee of C$150.
Since you are ordering a personalized mattress, it will take 6-10 business days for your Helix mattress to be delivered to your home. This excludes holidays and weekends.
Tuft & Needle
2.5” Pocket Microcoils 2” 1,8 PCF polyfoam, 4.5” 1.8 PCF Base polyfoam with 2” Helix Dynamic Foam, 1.5 to 3 PCF polyfoam with 100% polyester mattress cover
7” 1.8 PCF polyfoam as support layer with 3” 2.8 PCF polyfoam with 50% rayon and 50% polyester mattress cover
Weight Queen size
Amazon customer reviews
3.6 out of 5 (based on 33 reviews)
4.3 out of 5 (based on 10,556 reviews)
White Glove service
Helix sleep quality is on par with other brands such as Leesa.
Tuft & Needle has got an above average customer satisfaction rating as compared to other foam-based mattress models.
Premature sagging is a common complaint of Helix Mattress.
Both T&N and Helix are new to be compared and evaluated when it comes to durability.
Helix mattress is known to offer great motion isolation support.
Tuft & Needle also has received good reviews when it comes to delivering personal isolation.
It is known to offer great edge support.
As compared to Helix, Tuft & Needle mattress offers minimal edge support.
Helix is better for sex and delivers a superior bouncy effect.
Tuft & Needle perform at average when it comes to sex support.
Helix Sleep Vs Tempurpedic Vs Casper Vs Purple
4.5” 1.8 PCF Base Polyfoam with comfort layers of 2” Helix Dynamic Foam 1.5 to 3 PCF Polyfoam, 2.5” Pocketed Microcoils, 2” 1.8 PCF Polyfoam (differs as per the firmness)
Pocketed coils with memory foam layers
72% (344 customer reviews)
77% (2,245 customer reviews)
Shipping and Delivery
Owners say that Helix mattresses isolate themselves and minimizes motion transfer.
The Tempur-pedic hybrid mattress offers you good motion isolation as it absorbs the effect and minimizes the transfer.
Helix mattresses are known to be superior when it comes to sex as it offers great bouncy effect.
Most of the Tempur-pedic flex are responsive and are bouncy enough say many couples.
The mattress is eco-friendly and CertiPUR-US certified and hence does not carry any off-gassing issues.
Few users report off-gassing but the odors fade away within a few days.
Few users report that the mattress tends to sink within a couple of years.
The Tempur-pedic hybrid mattress offers good edge support but few people report sinkage.
Comes with 4 layers of foam – 1.5” top layer poly foam, 1.5” memory foam, 1.5” third layer of poly foam, and 5” of support foam
Also has 4 layers – top layer 2” of Helix Dynamic Foam, 2nd layer is 2.4” layer of microcoils, 3rd layer poly foam transitional support 2” thick and bottom layer is 4.0” of high density support foam.
Saatva uses 2 layers of coil-on-coil construction. The top layer is comprised of 884 individually wrapped coils.
6.7 out of 10
Determined as per the user’s preference
6 out of 10
100% organic cotton cover
Casper mattress models can absorb motion to a good extent as per sleepers review.
Helix is known to offer superior personal isolation as per users review.
Just like any other innerspring mattress, Saatva does not absorb motion much which can pose a problem for couples.
Free 1-5 days
Free, 1-7 days
$99, 7-15 days full service
Sleepers report that Casper mattress well even after long-term use. However, since the company has been in business only for 3 years now, it is too early to measure the lifespan of the mattress.
Helix mattress has a good lifespan, however, few people claim that the mattress tends to sink within 2 years.
Most of the innerspring mattress last 6-7 years. Saatva seems to be on part with this lifespan. However, Euro-top covers work below-average durability.
The Essential Model is quite thin for sex but users report that The Casper and The Wave are quite responsive and bouncy for most couples.
Helix mattresses are known for their responsive effects. The pocketed micro coil layer offers dual firmness designs but the bed tends to sag in the midsection.
Saatva mattress is very much responsive and fairly bouncy for sex. However, the Plush Soft and Luxury Firm are top rated for better sex performance.
The mattress is gently compressed, rolled, and put in a box that’s around the size of a bag of golf clubs. This is for easy shipping.
Once arrived, it is easy to setup and install Helix Sleep. Unbox the mattress, remove the plastic and place it on the foundation. Let it retain its original shape so give it a few minutes. That’s it. You may use a mattress protector to secure your mattress. You are ready to use your mattress.
There have been few complaints about Helix Sleep from users. The common complaint is the mattress begins to sag within a couple of years. While the overall reviews are positive, sagging should not be an issue. I hope the company takes this point into consideration seriously or will end up losing their valuable customers.
Helix Mattress is not accredited by Better Business Bureau. Furthermore, the company has received 2 complaints regarding warranty issues which have not been resolved by the company as per BBB records.
Helix Sleep is not a scam website as the company has its proper brick-and-mortar location in New York. There are many satisfied customers of Helix sleep who are having quality sleep on the mattress without any sagging issues.
Any mattress is susceptible to bed bugs or dust mites. It is best that you use a mattress protector apart from the included mattress cover. This will keep your mattress safe and secure them from pet danders, dust mites that will ruin the mattress.
Yes. As you can customize your own mattress, Helix Sleep will offer you the mattress that will give you the right amount of firmness and support. There are many users who claim that the mattress reduces pain in the joints and spine so that they can wake up feeling refreshed.
The Helix Sleep mattress is made using high-grade materials that have minimal to no odor. Hence, you won’t have to face any pungent smell or off-gassing. The Helix Dynamic foam and PU foam is certified by the CertiPUR-US program. This means that it is free from any harmful chemicals, heavy metals, and does not mess up the air quality. As a result, it is absolutely safe on the body. The allergen-free properties are safe on the respiratory system and the skin.
The product has received mixed reviews from users. Helix sleep has received both good and bad reviews from users. Majority of the users are satisfied with the results that the mattress offers. However, on the other side, few people complain the mattress tends to sink within a couple of years.
We always recommend checking for reviews from users and thorough research before buying a mattress since it is a long-term investment.
Helix sleep mattress is manufactured in the USA using high-quality materials. This includes proper dense layers, pocketed coils that are free from chemicals. They are designed and made right in the US factories.
Each and every mattress is customized as per the user’s sleeping preference – position, type, support, firmness, and comfort. That is exactly why the company does not resell the mattress in case of return. As a matter of fact, they either recycle the mattress or hand it over to charity but never sell it again to any other customer.
This means you get a pure, personalized mattress whenever you order. There are no memory foam layers that will not only produce heat but also leads to off-gassing issues as commonly seen.
The Dynamic foam of Helix sleep offers you fantastic sleep every time. After all, you have 100 nights to gauge the effectiveness of the mattress. Be wary and if you feel any discomfort, return it for a full refund. That’s the 100% satisfaction guarantee offered by the company.
The height and thickness are customized as per your choice.
Combine Helix Sleep Mattress with an adjustable base that is available in all sizes for the best price. If you are going for a bedroom makeover, then the adjustable base offers you full control of your sleep and relaxation moments.
It comes with head up and foot up capabilities that can be adjusted with a single touch thanks to the remote control. The adjustable base comes with multi-port USB charging so that you don’t have to wobble around long wires at your night table. Just plug it in and charge.
The adjustable base comes with easy instructions that is easy to assemble. The product comes with a 25-year limited warranty.
The only downside is that the product does not come with any trial period or returns.
Currently, there are no mattress pads available with Helix Sleep mattress. You need to purchase it separately from Amazon or any other site.
Helix Sleep offers you mattress sheet set that is available in all sizes. It comes in two different colors – white and slate. A wrinkle-resistant product, it is made using cotton-poly blend that is not only soft to touch but also feels good on the skin. It is made using 600 thread count sateen weave that is woven to create a silky smooth surface. These sheets are tightly woven to be rip-resistant and last longer.
Another feature is the two-sided blend. All the cotton strands are lined up in one direction and poly strands are woven across them for the two-sided design. The sheet is made using 55% cotton and 45% polyester.
Each sheet set comes with 1 fitted sheet and 1 top sheet. The company also offers free 100-nights sleep trial so that you can check how the product works and then return it if you are not happy.
Currently, the company does not offer any mattress topper. However, there are mattress protectors available.
Here are few of the accessories available at Helix Sleep.
Here is the new age adjustable design that offers you perfect comfort regardless of your sleeping position or your body type.
You have two types of Helix Sleep Pillows to choose –
Here are the construction specs of the pillow.
Outer comfort shell
Support Insert Layers
It comes with an easy zipper so that you can adjust the pillow as per your neck and sleeping position. The close-knit fabric of the pillow is breathable and stretchy.
The Helix cool cover is excellent and is definitely cooler to touch. This works great for hot sleepers. Both the pillows have the same construction inside.
Though bot the versions of Helix pillows don’t trap heat, an extra support of cooling layers will offer great comfort and is worth an upgrade.
As the mattress is customized not everyone feels firmness the same way. Many websites such as Sleepopolis have tested the mattress with different users and have rated it 6-7 out of 10.
The company offers frames and foundation for those who want to buy the whole set of mattress + foundation.
The Helix frame is designed and built in the USA. It can be easily assembled without any tools and can be adjusted easily. A simple and functional design, it comes with additional 7.25” lift from the floor. It comes with oversized leg glides that are powder coated black and come with super strength that can stand the test of time.
Next is Helix Foundation that is made using 7.5” of SPF (spruce, pine, and fir). It is upholstered using the same woven fabric as the Helix Mattress. Made in the USA, it is easy to assemble and dismantle making it portable to carry it around. The product comes with 5-year warranty and 100-nights sleep trial period.
Here is the official blog page of Helix Sleep mattress at http://blog.helixsleep.com/
Visit Helix Sleep Mattress showroom at New York. You can book an appointment by visiting https://helixsleep.com/showroom/nyc
The headquarters of Helix Sleep mattress is located in New York. Helix Sleep has its factory throughout the US and all the products are shipped directly from one of the factories located in the USA.
Helix Sleep deals straight away with the customers. This is to prevent unnecessary middlemen who charge exorbitant amount from the sleepers. You can also visit the showroom of Helix Sleep at New York and buy directly from there.
The customer care phone number of Helix Sleep is (888) 330-0781. You can also email them at email@example.com.
Sites such as Nestmaven offer Black Friday/Cyber Monday deals. You can either purchase from them or buy from the official website. While Nestmaven offers $100 OFF on Helix Sleep mattress, this offer is currently available on the official website itself. So we recommend buying from Helix Sleep directly.
Since every mattress is personalized and made-to-order, it takes between 6-10 business days to have it delivered at your home. This excludes weekend and public holidays.
There is no delivery fee for this product as it is included with the mattress.
Helix Sleep has partnered with Klarna to offer users with different payment choices. This way you don’t have to pay upfront. Klarna loans are simple and offer as low as 0% APR interest.
Helix Sleep mattress is not available in stores. However, the company has its showroom in New York. You can book an appointment and visit the store to personally check Helix Sleep and learn how it works for you.
All mattresses of Helix Sleep are CertiPUR-US certified. The high-grade polyurethane foam and proprietary helix dynamic foam are made using premium quality materials which are CertiPUR-US certified. This guarantees that they are made without any harmful chemicals including ozone depleters, PBDE flame retardants, mercury, lead, heavy metals, formaldehyde etc. Hence, they have an absolutely low impact on indoor air quality.
Learn how to clean and care your helix mattress cover here.
Your Helix mattress comes with a mattress cover that can be removed. However, the company recommends that you DO NOT remove it. Instead, you can use a washable mattress protector that protects the bed from rips, tears, dirt, stains etc.
It is also recommended NOT to machine wash, dry, bleach, or dry clean the cover. You can spot clean as needed with gentle soap and cold water. Make sure to air dry the cover completely before putting on fresh sheets.
Since it is shipped from the factory, you might notice a faint smell. However, they are harmless and will fade away within a few hours. Just leave it open in a well-ventilated area for few hours till the odor dissipates.
You might notice a slight smell when you uncover the mattress. However, there are no off-gassing issues since it is free from flame retardants and chemicals. Even if you feel a slight smell, it will fade away within a few hours.
The customized layers offer you great motion isolation. As it is a made-to-order bed, you can decide the density and thickness of the layers. It also offers you dual comfort layers for the couple who have different choices.
Based on the reviews, the Helix mattress offers you excellent job of ensuring there is sufficient motion isolation.
There have been a few complaints regarding mattress sagging in the middle. People claim that within 1-2 years of use, the mattress begins to sag. Even though the complaints have been rare, we hope the company takes notice of this issue.
Check out how Helix Sleep mattress is made and video ads on YouTube.
Currently, there are no giveaways available.
Helix Sleep mattress is not involved in any lawsuits so far.
Helix Sleep personalized mattress is available on Amazon online at best price. However, if you want to customize the mattress, it is best to visit the official website.
Currently, Helix Sleep custom mattress is not available in the UK or other countries such as Australia, Europe, India etc.
The address of Helix Sleep mattress is located in 1123, Broadway Suite 600, New York, NY 10010.
Helix sleep mattresses are designed to work with any sleep surface which includes box spring, platform beds, slats or even the floor.
Yes, Helix sleep is shipped to Canada but you need to pay a small shipping fee.
You have 100 nights exchange/return policy. In case you are not happy with the product, simply return it (even if it is customized) and the company will replace or provide a refund at your discretion.
This is the official Instagram page of Helix Sleep – https://www.instagram.com/helixsleep/?hl=en
Though there are few, the Reddit reviews for Helix Sleep Mattress are mixed. Some people claim that the product is excellent while others say that the product does not meet the expectations. It all comes down to a person’s perspective and their comfort and firmness level.
Helix Sleep mattress is an excellent choice for those who know the amount of firmness and comfort they need. The customized mattress gives you the power to measure the firmness, comfort, and support you require in a mattress, so chances of anything going wrong are less. They provide you with all the options and deliver 100 nights trial as a backup in case you change your mind. The warranty period is pretty decent. Overall, definitely worth a try.
My work began as a stenographer for a Currency conversion company in the financial hub of India, moved to Customer relationship and then Content creation and creative writing. With over 9 years of writing experience and Life experience in various forte, creativity is more or less a breeze for me. I love pets but don’t own one. I plan to get a goldfish sometime. it’s not a pet? at least its something to start with! Writing puts me in a position of control around this world of chaos. Music adds peace to the control.