Helix Sleep Mattress – Mattresses designed for Everybody

Helix Sleep Mattress User Reviews & Ratings

Helix Sleep mattress has received excellent reviews from users. The fact that the mattress can be customized is loved by sleepers who can personalize their bed based on their sleeping style and firmness type. This also works as an advantage for those who are unsure of what type of mattress (firmness, support, comfort etc.) they need. With a simple click, the customer support will help you design your own mattress as per your requirements.

There are many Helix Sleep Reviews at Amazon, Consumer Reports, and websites like Sleep Like the Dead. Here are few reviews and the ratings received. The cost/price of Helix Sleep mattress is quite affordable and falls easily within the budget.

Basically a mattress is defined by the materials used to build it and the overall design. Therefore let’s steal a look on the design and the materials used to construct the Helix Sleep Mattress.

The Helix Sleep 10” Custom Mattress has received 3.7 out of 5 stars from 8 users.

  • Amazon Customer – I am still adjusting to the mattress and will update at the end of 100 days. After my previous bed no longer gave me support, I slept on Sealy firm mattress which was like a brick. I woke up with numb hands. I want soft support and not burning hot spots which I have experienced with memory foam mattress. I chose Helix because I could custom the top layer of softness. Mine is medium-soft. I loved how the product works for me. The questionnaire asks the user if they sleep hot, cold etc. to construct the mattress at your comfort which is quite important. So is the sleeping style as I am a side sleeper. It answers all my requirements.UPDATE: needed more top softness on this bed for an old body of mine. I emailed Helix and had a speedy response from Melanie to try a Helix mattress topper. I could also return the mattress and so could choose whichever worked for me. I opted for the topper at no charge which is great. The topper arrived promptly as promised. Overall, a great mattress and the topper too is fully protected. I am a happy customer.”
  • Jennifer Johnson – “Love, love, love our new bed. We ordered the “medium-firm” and found that it was too firm for us. We contacted the customer service and a lovely person named Dominique helped us. She sent us a complimentary 2” mattress topper made from the same material as the mattress. The mattress wasn’t what we hoped and we had to return it. Meanwhile, we got a new “very soft” mattress and added the topper they sent previously. We just love it. It cradles the body and every curve. It offers enough support in the base. So comfortable.”

Best Mattress Models from Helix Sleep Mattress

“Customize your own mattress” that’s the motto of Helix Sleep!!! The company wants you to decide which is the best mattress for you and hence gives you the discretion to decide the firmness, support, layers and all the main factors that go in creating the best mattress for you.

After all, who knows your body better than you.

The company also offers Couples Solutions. This is for couples who have different firmness level. Helix Sleep will split the firmness level so that you and your spouse can have quality sleep without having to compromise.

That being said, there are three mattress styles available at Helix Sleep – Individual, Blended Mattress and Dual Comfort Mattress.

Helix Sleep also offers hybrid mattress which means the base is pocketed micro coils that are combined with dynamic foam and polyfoam.

Helix Sleep Mattress Sizes – King, Queen, California King, Twin

Helix Sleep Mattress offers you customized mattress at all sizes – King, Queen, Cal King, Twin, Twin XL and Full.

You also have the option to add a Helix Foundation, Helix Frame, and Helix Mattress Protector.

Here are the dimensions of the mattress.

  • King: 76″ x 80″
  • California King: 72″ x 84″
  • Queen: 60″ x 80″
  • Full: 54″ x 75″
  • Twin XL: 39″ x 80″
  • Twin: 39″ x 75″

Helix Sleep Mattress Specifications

Here is how the Helix Sleep mattress is structured.

  • Helix Dynamic Foam – 2” layer for cooling, responsiveness and bounce effect
  • Pocketed Microcoils – 2.4” individually micro coils layer that gives you good bounce, softness, and pressure relief
  • Comfort Foam – 2” of high-grade polyfoam layer that acts as a comfort layer. It also offers deep compression support.
  • Support Foam – 4” high-grade polyfoam layer that acts as a strong base for the above comfort layers

The mattress cover of the Helix Sleep is 100% polyester with the top portion soft to touch. The side panels offer a sturdy feel to enhance its longevity.

Helix Sleep Mattress Trial Period, Guarantee & Warranty

Helix Sleep offers its users 100 nights trial period. You will get a hassle-free full refund if you are not satisfied with the product and that’s Helix Sleep guarantee. The refund includes shipping and the company also arranges for free pickup service.

The returned mattress is handed down to a local charity or recycled but it is NEVER refurbished or resold. This is what makes Helix Sleep a reliable brand of the US.

Helix Sleep Warranty: The company offers a 10-year limited warranty on all the mattresses.

  • Warranty coverage will start from the original date of the purchase. It is at the company’s discretion to repair or replace the mattress with defects for as long as the warranty is valid.
  • Helix mattress is designed to use on a firm, solid-surface i.e. bed base that can hold the mattress and sleeper(s). Failure to use a proper foundation can lead to denied warranty claims or void warranty.
  • The warranty will cover defects such as indentations measuring 1” or deeper, physical flaws in the mattress (due to split or crack) despite proper use, and manufacturing defects regarding cover, zipper.
  • The warranty does not cover a normal increase in softness of the sleep surface, indentations less than 1” (as they are considered standard wear and tear). It does not cover repair or replacement requests that occur due to changes in customer’s comfort preference, burns, cuts, stains, tears or any other damage caused by the owner.

Discount Prices On Helix Sleep Mattress

Currently, Helix Sleep is offering up to $150 OFF on eve of Memorial Day Sale!!!

Here are few of the discount coupon codes/promo deals for Helix Sleep.

  • Get $150 OFF on your Helix Mattress or any Helix product – Use code “MDW150”
  • Get $100 OFF on Helix Mattress – Use code “MDW100”

Independent Reviews On Helix Sleep Mattress

Here are few of the independent reviews on Helix Sleep mattress.

  • Heather – “I received this mattress at a discount for my product review. The bed was delivered as usual. It is quite heavy though so you might need a little help to bring it into the house. The company offers 100 nights to sleep so that you can know which works well for you. So far it is good but the true test will be sleeping on it for few weeks. Will update my review then.”
  • LO – “Amazing bed. I love it. I was skeptical at first but it was probably one of my best purchases this year.”

Bad reviews of Helix Sleep Mattress

One of the common complaints seen is when the user purchases a pre-designed mattress from Helix Sleep. Some users are not aware of the comfort or firmness level required which can lead to disappointments.

However, the customer support of Helix Sleep has received rave reviews for its prompt response and hassle-free returns.

Few of the common complaints are about the sinking of the mattress. People claim that the mattress tends to sink within 1-2 years of use. This is something the company should take into consideration if they do not want to upset genuine users. Here are few of the Helix Sleep Bed Reviews.

  • Kathleen B Connell – “I have had it for 1 ¾ years now. It is a queen size even though I sleep alone. There is a valley now on the side I prefer which I am really very unhappy about. I did not anticipate that the mattress would break down so soon.”
  • LovesFashion – “One year update!!!!! The mattress was great at first but within 7 months it felt like sinking. Within one year, we now hate the mattress. It’s disappointing as I had really good hopes for this mattress.”

Helix Sleep Mattress Comparison

Helix Sleep Mattress Vs Ghostbed

Helix Sleep


Customer Satisfaction – 8.9/10

Customer Satisfaction – 8.7/10

Price Value – 8.9/10

Price Value – 8.5/10

No back pain – 8.9/10

No back pain – 8.5/10

Trial Period – 100 nights

Trial Period – 101 nights

Warranty – 10 years

Warranty – 20 years ownership warranty

Price – $600-$1245

Price – $495-$1825


  • Helix is a true US product that designs and manufactures all the product in the USA.

  • What makes the brand a class apart is its ability to offer customers personalized mattress.

  • Helix too works like Ghostbed offering three-layer method. It comes with latex foam, poly foam and pocket coil spring units and base layer foam.


  • Ghostbed is a product of Nectar Sleep who has been in the mattress industry for a while now.

  • What makes the mattress predominant is its memory foam and latex foam layers so you can have the best of both worlds.

  • It is softer than Leesa or Casper and ranks 4.75/10 on the firmness scale.

  • For combo sleepers i.e. if you sleep on back, stomach, and side, Ghostbed is definitely recommended.


Comes with a removable mattress cover that can be removed for washing.


Mattress cover cannot be removed. You need to use a mattress protector that calls for additional investment.

Helix Sleep Vs Leesa



Foam layers

2” polyfoam, 2.4” microcoils, 2” polyfoam, 4” support foam

2” Avena foam, 2” memory foam, 6” support foam





100% polyester, nice cooling, thin and soft, white checkerboard stitching

Polyester-lycra blend, great stretch and very breathable, white with 4 gray bars for modern design


Customized; 3.9 out of 10

6 out of 10


Very Good

Very Good

Motion Transfer

Very Minimal

Very Minimal

Price – Queen



Price – King




10 years

10 years

Trial period

100 nights

100 nights


Free to US or Canada, compressed in a box

Free (to US or Canada), compressed in a box

Refunds & Returns



Online availability

Official website and Amazon

Official website and Amazon

Amazon rating

3.6 out of 33 reviews

4.2 out of 630 reviews

White glove service



Helix Sleep Vs Loom and Leaf


Loom and Leaf


2.5” Pocket micro coils, 2” 1.8 PCF polyfoam, 4.5” 1.8 PCF Base polyfoam with 2” Helix Dynamic Foam, 1.5 to 3 Polyfoam comfort layer components

2” 1.6 PCF polyfoam, 5.5” 1.8 PCF polyfoam with comfort layer components 2.5” 5 PCF Gel Memory Foam

Thickness of Queen

10” & weighs 80-90 lbs

12” and weighs 93 lbs

Trial period

100 nights

120 nights


10 years

15 years

Online availability

Official website & Amazon

Official website & Amazon

White Glove service


Yes. In-home assembly and packaging waste removal are offered with standard deliveries that will cost you $99

Customer satisfaction

Helix has received average customer satisfaction of 71%.

Loom & Leaf, too, has received 71% as per data collected by tuck.com.

Motion isolation

Helix owners are happy with the mattress and claim that it minimizes motion transfer to a good extent.

Loom and Leaf mattress owners say that the product is superior and offers great personal isolation.


As per reviews, Helix mattress is quite responsive and better for sex than other foam-based brands and models.

Loom and Leaf have received a poor response when it comes to sex as the mattress is not as responsive as Helix.


Helix does not emit any strong smell and has a minimal odor that will fade within a couple of hours.

Smell will dissipate within 2-3 days.


Helix Sleep Mattress Return Policy

The company offers 100 nights trial period. If you still feel that the mattress is uncomfortable, you can simply return the product and claim a refund.

Helix Sleep Mattress Shipping & Delivery

The company offers free shipping anywhere in the USA. There is no delivery fee and is absolutely free.

If you are living in Canada, it will cost you additional shipping fee of C$150.

Since you are ordering a personalized mattress, it will take 6-10 business days for your Helix mattress to be delivered to your home. This excludes holidays and weekends.

Brands That are Equivalent to Helix Sleep Mattress

Helix Sleep Vs Tuft and Needle

Helix Sleep

Tuft & Needle




Comfort layers

2.5” Pocket Microcoils 2” 1,8 PCF polyfoam, 4.5” 1.8 PCF Base polyfoam with 2” Helix Dynamic Foam, 1.5 to 3 PCF polyfoam with 100% polyester mattress cover

7” 1.8 PCF polyfoam as support layer with 3” 2.8 PCF polyfoam with 50% rayon and 50% polyester mattress cover

Weight Queen size

80-90 lbs

72 lbs

Amazon customer reviews

3.6 out of 5 (based on 33 reviews)

4.3 out of 5 (based on 10,556 reviews)

White Glove service



Trial Period

100 nights

100 nights


10 years

10 years

Customer satisfaction

Helix sleep quality is on par with other brands such as Leesa.

Tuft & Needle has got an above average customer satisfaction rating as compared to other foam-based mattress models.


Premature sagging is a common complaint of Helix Mattress.

Both T&N and Helix are new to be compared and evaluated when it comes to durability.

Motion Isolation

Helix mattress is known to offer great motion isolation support.

Tuft & Needle also has received good reviews when it comes to delivering personal isolation.

Edge Support

It is known to offer great edge support.

As compared to Helix, Tuft & Needle mattress offers minimal edge support.


Helix is better for sex and delivers a superior bouncy effect.

Tuft & Needle perform at average when it comes to sex support.

Helix Sleep Vs Tempurpedic Vs Casper Vs Purple

Helix Sleep







Sleep trial

100 nights

120 nights


10 years

10 years


4.5” 1.8 PCF Base Polyfoam with comfort layers of 2” Helix Dynamic Foam 1.5 to 3 PCF Polyfoam, 2.5” Pocketed Microcoils, 2” 1.8 PCF Polyfoam (differs as per the firmness)

Pocketed coils with memory foam layers

Customer Rating

72% (344 customer reviews)

77% (2,245 customer reviews)

Shipping and Delivery



Motion Isolation

Owners say that Helix mattresses isolate themselves and minimizes motion transfer.

The Tempur-pedic hybrid mattress offers you good motion isolation as it absorbs the effect and minimizes the transfer.


Helix mattresses are known to be superior when it comes to sex as it offers great bouncy effect.

Most of the Tempur-pedic flex are responsive and are bouncy enough say many couples.


The mattress is eco-friendly and CertiPUR-US certified and hence does not carry any off-gassing issues.

Few users report off-gassing but the odors fade away within a few days.

Edge Support

Few users report that the mattress tends to sink within a couple of years.

The Tempur-pedic hybrid mattress offers good edge support but few people report sinkage.

Helix Sleep Vs Saatva Vs Casper


Helix Sleep



Comes with 4 layers of foam – 1.5” top layer poly foam, 1.5” memory foam, 1.5” third layer of poly foam, and 5” of support foam

Also has 4 layers – top layer 2” of Helix Dynamic Foam, 2nd layer is 2.4” layer of microcoils, 3rd layer poly foam transitional support 2” thick and bottom layer is 4.0” of high density support foam.

Saatva uses 2 layers of coil-on-coil construction. The top layer is comprised of 884 individually wrapped coils.


6.7 out of 10

Determined as per the user’s preference

6 out of 10


100% polyester

100% polyester

100% organic cotton cover

Motion transfer

Casper mattress models can absorb motion to a good extent as per sleepers review.

Helix is known to offer superior personal isolation as per users review.

Just like any other innerspring mattress, Saatva does not absorb motion much which can pose a problem for couples.

Trial period

100 days

100 days

120 days


Free 1-5 days

Free, 1-7 days

$99, 7-15 days full service


Sleepers report that Casper mattress well even after long-term use. However, since the company has been in business only for 3 years now, it is too early to measure the lifespan of the mattress.

Helix mattress has a good lifespan, however, few people claim that the mattress tends to sink within 2 years.

Most of the innerspring mattress last 6-7 years. Saatva seems to be on part with this lifespan. However, Euro-top covers work below-average durability.


The Essential Model is quite thin for sex but users report that The Casper and The Wave are quite responsive and bouncy for most couples.

Helix mattresses are known for their responsive effects. The pocketed micro coil layer offers dual firmness designs but the bed tends to sag in the midsection.

Saatva mattress is very much responsive and fairly bouncy for sex. However, the Plush Soft and Luxury Firm are top rated for better sex performance.

Helix Sleep Mattress Setup & Installation

The mattress is gently compressed, rolled, and put in a box that’s around the size of a bag of golf clubs. This is for easy shipping.

Once arrived, it is easy to setup and install Helix Sleep. Unbox the mattress, remove the plastic and place it on the foundation. Let it retain its original shape so give it a few minutes. That’s it. You may use a mattress protector to secure your mattress. You are ready to use your mattress.

Helix Sleep Mattress Complaints & Consumer Reports

There have been few complaints about Helix Sleep from users. The common complaint is the mattress begins to sag within a couple of years. While the overall reviews are positive, sagging should not be an issue. I hope the company takes this point into consideration seriously or will end up losing their valuable customers.

Helix Sleep Mattress BBB Business Profile

Helix Mattress is not accredited by Better Business Bureau. Furthermore, the company has received 2 complaints regarding warranty issues which have not been resolved by the company as per BBB records.

Helix Sleep Mattress Scam

Helix Sleep is not a scam website as the company has its proper brick-and-mortar location in New York. There are many satisfied customers of Helix sleep who are having quality sleep on the mattress without any sagging issues.

Are Bedbugs in Helix Sleep Mattress a Possibility?

Any mattress is susceptible to bed bugs or dust mites. It is best that you use a mattress protector apart from the included mattress cover. This will keep your mattress safe and secure them from pet danders, dust mites that will ruin the mattress.

Is Helix Sleep Mattress Good For Back Pain Problems?

Yes. As you can customize your own mattress, Helix Sleep will offer you the mattress that will give you the right amount of firmness and support. There are many users who claim that the mattress reduces pain in the joints and spine so that they can wake up feeling refreshed.

Is Helix Sleep Mattress Non-Toxic?

The Helix Sleep mattress is made using high-grade materials that have minimal to no odor. Hence, you won’t have to face any pungent smell or off-gassing. The Helix Dynamic foam and PU foam is certified by the CertiPUR-US program. This means that it is free from any harmful chemicals, heavy metals, and does not mess up the air quality. As a result, it is absolutely safe on the body. The allergen-free properties are safe on the respiratory system and the skin.

Are Helix Sleep Mattresses Any Good?

The product has received mixed reviews from users. Helix sleep has received both good and bad reviews from users. Majority of the users are satisfied with the results that the mattress offers. However, on the other side, few people complain the mattress tends to sink within a couple of years.

We always recommend checking for reviews from users and thorough research before buying a mattress since it is a long-term investment.

How is Helix Sleep Mattress Made?

Helix sleep mattress is manufactured in the USA using high-quality materials. This includes proper dense layers, pocketed coils that are free from chemicals. They are designed and made right in the US factories.

Each and every mattress is customized as per the user’s sleeping preference – position, type, support, firmness, and comfort. That is exactly why the company does not resell the mattress in case of return. As a matter of fact, they either recycle the mattress or hand it over to charity but never sell it again to any other customer.

This means you get a pure, personalized mattress whenever you order. There are no memory foam layers that will not only produce heat but also leads to off-gassing issues as commonly seen.

The Dynamic foam of Helix sleep offers you fantastic sleep every time. After all, you have 100 nights to gauge the effectiveness of the mattress. Be wary and if you feel any discomfort, return it for a full refund. That’s the 100% satisfaction guarantee offered by the company.

Dimension, Height, Depth, Weight, Thickness Of the Helix Sleep Mattress

The height and thickness are customized as per your choice.

  • King: 76″ x 80″
  • California King: 72″ x 84″
  • Queen: 60″ x 80″
  • Full: 54″ x 75″
  • Twin XL: 39″ x 80″
  • Twin: 39″ x 75″

Adjustable base For Helix Sleep Mattress

Combine Helix Sleep Mattress with an adjustable base that is available in all sizes for the best price. If you are going for a bedroom makeover, then the adjustable base offers you full control of your sleep and relaxation moments.

It comes with head up and foot up capabilities that can be adjusted with a single touch thanks to the remote control. The adjustable base comes with multi-port USB charging so that you don’t have to wobble around long wires at your night table. Just plug it in and charge.

The adjustable base comes with easy instructions that is easy to assemble. The product comes with a 25-year limited warranty.

The only downside is that the product does not come with any trial period or returns.

Mattress Pads by Helix Sleep Mattress

Currently, there are no mattress pads available with Helix Sleep mattress. You need to purchase it separately from Amazon or any other site.

Helix Sleep Mattress Cover

Helix Sleep offers you mattress sheet set that is available in all sizes. It comes in two different colors – white and slate. A wrinkle-resistant product, it is made using cotton-poly blend that is not only soft to touch but also feels good on the skin. It is made using 600 thread count sateen weave that is woven to create a silky smooth surface. These sheets are tightly woven to be rip-resistant and last longer.

Another feature is the two-sided blend. All the cotton strands are lined up in one direction and poly strands are woven across them for the two-sided design. The sheet is made using 55% cotton and 45% polyester.

Each sheet set comes with 1 fitted sheet and 1 top sheet. The company also offers free 100-nights sleep trial so that you can check how the product works and then return it if you are not happy.

Helix Sleep Mattress Topper

Currently, the company does not offer any mattress topper. However, there are mattress protectors available.

Helix Sleep Mattress Bedding Accessories

Here are few of the accessories available at Helix Sleep.

Helix Sleep Pillows

Here is the new age adjustable design that offers you perfect comfort regardless of your sleeping position or your body type.

You have two types of Helix Sleep Pillows to choose –

  • Regular Helix Pillow with breathable knitted Helix outer cover fabric and
  • Helix Cool Pillow (that comes with Ultra cool Knit polyethylene outer cover fabric.

Here are the construction specs of the pillow.

Outer comfort shell

  • 1 lb memory foam and Down Alternative on each side
  • 1.25” gusset to allow for adjustable loft
  • Standard cooling outer cover available

Support Insert Layers

  • Two 1lb Memory Foam and Down Alternative insert layers
  • Designed to fit perfectly within the Outer Comfort Shell

Helix Sleep Pillow Review

It comes with an easy zipper so that you can adjust the pillow as per your neck and sleeping position. The close-knit fabric of the pillow is breathable and stretchy.

The Helix cool cover is excellent and is definitely cooler to touch. This works great for hot sleepers. Both the pillows have the same construction inside.

Though bot the versions of Helix pillows don’t trap heat, an extra support of cooling layers will offer great comfort and is worth an upgrade.

Helix Sleep Mattress Firmness Analysis

As the mattress is customized not everyone feels firmness the same way. Many websites such as Sleepopolis have tested the mattress with different users and have rated it 6-7 out of 10.

Helix Sleep Mattress Frames & Foundation

The company offers frames and foundation for those who want to buy the whole set of mattress + foundation.

The Helix frame is designed and built in the USA. It can be easily assembled without any tools and can be adjusted easily. A simple and functional design, it comes with additional 7.25” lift from the floor. It comes with oversized leg glides that are powder coated black and come with super strength that can stand the test of time.

Next is Helix Foundation that is made using 7.5” of SPF (spruce, pine, and fir). It is upholstered using the same woven fabric as the Helix Mattress. Made in the USA, it is easy to assemble and dismantle making it portable to carry it around. The product comes with 5-year warranty and 100-nights sleep trial period.

The Helix Sleep Mattress Blog

Here is the official blog page of Helix Sleep mattress at http://blog.helixsleep.com/

The Helix Sleep Mattress Showroom & Store Locator

Visit Helix Sleep Mattress showroom at New York. You can book an appointment by visiting https://helixsleep.com/showroom/nyc

Helix Sleep Mattress Factory Location & Headquarters

The headquarters of Helix Sleep mattress is located in New York. Helix Sleep has its factory throughout the US and all the products are shipped directly from one of the factories located in the USA.

Helix Sleep Mattress Dealers & retailers Near Me

Helix Sleep deals straight away with the customers. This is to prevent unnecessary middlemen who charge exorbitant amount from the sleepers. You can also visit the showroom of Helix Sleep at New York and buy directly from there.

Helix Sleep Mattress Customer Services Phone Number

The customer care phone number of Helix Sleep is (888) 330-0781. You can also email them at info@helixsleep.com.

Black Friday Deals & Sales on Helix Sleep Mattress

Sites such as Nestmaven offer Black Friday/Cyber Monday deals. You can either purchase from them or buy from the official website. While Nestmaven offers $100 OFF on Helix Sleep mattress, this offer is currently available on the official website itself. So we recommend buying from Helix Sleep directly.

Helix Sleep Mattress Delivery Fee & Time

Since every mattress is personalized and made-to-order, it takes between 6-10 business days to have it delivered at your home. This excludes weekend and public holidays.

There is no delivery fee for this product as it is included with the mattress.

Helix Sleep Mattress Financing

Helix Sleep has partnered with Klarna to offer users with different payment choices. This way you don’t have to pay upfront. Klarna loans are simple and offer as low as 0% APR interest.

Helix Sleep Mattress in Stores

Helix Sleep mattress is not available in stores. However, the company has its showroom in New York. You can book an appointment and visit the store to personally check Helix Sleep and learn how it works for you.

Helix Sleep Mattress Safety & Certifications

All mattresses of Helix Sleep are CertiPUR-US certified. The high-grade polyurethane foam and proprietary helix dynamic foam are made using premium quality materials which are CertiPUR-US certified. This guarantees that they are made without any harmful chemicals including ozone depleters, PBDE flame retardants, mercury, lead, heavy metals, formaldehyde etc. Hence, they have an absolutely low impact on indoor air quality.

Maintenance On Helix Sleep Mattress

Learn how to clean and care your helix mattress cover here.

Your Helix mattress comes with a mattress cover that can be removed. However, the company recommends that you DO NOT remove it. Instead, you can use a washable mattress protector that protects the bed from rips, tears, dirt, stains etc.

It is also recommended NOT to machine wash, dry, bleach, or dry clean the cover. You can spot clean as needed with gentle soap and cold water. Make sure to air dry the cover completely before putting on fresh sheets.

Off Gassing, Environmental Safety concerns at Helix Sleep Mattress

Since it is shipped from the factory, you might notice a faint smell. However, they are harmless and will fade away within a few hours. Just leave it open in a well-ventilated area for few hours till the odor dissipates.

Odor & Smell in Helix Sleep Mattress

You might notice a slight smell when you uncover the mattress. However, there are no off-gassing issues since it is free from flame retardants and chemicals. Even if you feel a slight smell, it will fade away within a few hours.

Motion Transfer on a Helix Sleep Mattress

The customized layers offer you great motion isolation. As it is a made-to-order bed, you can decide the density and thickness of the layers. It also offers you dual comfort layers for the couple who have different choices.

Based on the reviews, the Helix mattress offers you excellent job of ensuring there is sufficient motion isolation.

Sagging Problems in Helix Sleep Mattress

There have been a few complaints regarding mattress sagging in the middle. People claim that within 1-2 years of use, the mattress begins to sag. Even though the complaints have been rare, we hope the company takes notice of this issue.

Helix Sleep Mattress Video Ads & Promo’s

Check out how Helix Sleep mattress is made and video ads on YouTube.

The Helix Sleep Mattress Giveaway

Currently, there are no giveaways available.

The Helix Sleep Mattress Lawsuit

Helix Sleep mattress is not involved in any lawsuits so far.


Where to buy helix sleep mattress?

Helix Sleep personalized mattress is available on Amazon online at best price. However, if you want to customize the mattress, it is best to visit the official website.

Is helix sleep mattress available in the UK?

Currently, Helix Sleep custom mattress is not available in the UK or other countries such as Australia, Europe, India etc.

What is the address of helix sleep mattress?

The address of Helix Sleep mattress is located in 1123, Broadway Suite 600, New York, NY 10010.

Do I need a bed frame for helix sleep?

Helix sleep mattresses are designed to work with any sleep surface which includes box spring, platform beds, slats or even the floor.

Is helix sleep available in Canada?

Yes, Helix sleep is shipped to Canada but you need to pay a small shipping fee.

What is the helix sleep exchange policy?

You have 100 nights exchange/return policy. In case you are not happy with the product, simply return it (even if it is customized) and the company will replace or provide a refund at your discretion.

What is the Helix Sleep Instagram page?

This is the official Instagram page of Helix Sleep – https://www.instagram.com/helixsleep/?hl=en

Is there any Helix Sleep Reddit Reviews available?

Though there are few, the Reddit reviews for Helix Sleep Mattress are mixed. Some people claim that the product is excellent while others say that the product does not meet the expectations. It all comes down to a person’s perspective and their comfort and firmness level.


Helix Sleep mattress is an excellent choice for those who know the amount of firmness and comfort they need. The customized mattress gives you the power to measure the firmness, comfort, and support you require in a mattress, so chances of anything going wrong are less. They provide you with all the options and deliver 100 nights trial as a backup in case you change your mind. The warranty period is pretty decent. Overall, definitely worth a try.