Zen means calm, relaxed, peaceful etc. the Zen mattress promises its customers that like its name the mattress will offer a great restful and peaceful sleeping experience that will take the users out of the world of chaos. But, unfortunately the company terribly fails to keep its word! From the Zen mattress reviews of the customers it can clearly be concluded that the mattress is not one of the best in the market.
Customers have really disappointing experiences with the Zen mattress company. But then there are people who really liked the mattress and the customer service. The ratio of good Zen mattress reviews and bad Zen mattress reviews is like 1:5! In many of the Zen mattress reviews, it is stated the customer has to first put up a complaint. This company is very late in sending replies to these complaints. Then, after a lot of pestering, the customer gets an answer and gets a replacement (in many cases the company refused to pay refund). In the first place, why does the company send a defective product to its users? The refunding process is not as easy as the buying process. The enthusiasm that the company shows when they get a sale is not seen when a customer approaches them with doubts and complaints. In one incident where the customer notified that the mattress was not proper, the company made a replacement but did not take back the defective mattress leaving the customer wondering what to do with the ‘can not be used mattress’! And this is amusing as according to the policy of the company, the customer has to first return the mattress and if the company is satisfied that the mattress is defective it will then send a replacement or refund! Then, for some customers, it has been a painful experience. The mattress simply aggravated their body pain making sleeping on the mattress a nightmare.
The Basic complaints about Zen mattresses company
The only way you can contact this company is via emails. No number is made available by them to contact them. So, it is like olden days letter communication. It would have been still OK if they would respond to your letters in a short period, but no, it takes them weeks to be responsive! Not having a proper customer care number makes the company come under the skeptical zone.
The worst part is the company’s return policy’s deadline is 7 Days!!! This shows why they take weeks to respond. Then if you want a refund, you have to first send the mattress back, the company will check if the mattress is defective and if there is any problem with the mattress. If they are not satisfied then you will not get a refund and neither will the company send the mattress back. Note that the customer has to incur the expense of shipping the mattress to the company, which in some cases may exceed the price of purchasing! No matter which way, the customer turns out to be the looser!
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80 % customers have stated that the mattress to be the worst deal for such a price! The mattress is not comfortable and there is a big imbalance in the softness and firmness levels of the mattress. The mattress does not expand fully and off-gasses badly.
Then there is no specific detail about the company as to where it is situated or where its offices are. The only thing that you can get from the website is that the mattress is American made, but where in America, no idea!The working of the system is completely non-transparent.
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